Questions and answers
The questions guests ask most, before and during a stay.
Booking, deposits and payment
What deposit do you need to confirm a booking?
Cottage reservations require a 40% deposit of the total stay, including HST.
Executive Lake House reservations require a 50% deposit of the total stay, including HST.
A valid credit card is required to secure a reservation. You pay the deposit by card on the booking site when you reserve; for the Clubhouse or a paddle-craft rental, ask the team for payment instructions. Please do not send card details through email or an enquiry message.
Read the related policiesWhat happens if I need to cancel?
Less than 120 days before your stay: Your deposit is forfeited.
Less than 30 days before your stay: The full amount is due, unless we fill your dates from our waitlist or someone takes over your reservation.
Contact us about a cancellation exactly 120 or 30 days before arrival, or more than 120 days ahead. Ask the team to confirm any refund, its timing and method, or a replacement or transfer arrangement. Do not assume a refund or transfer is confirmed until the team has reviewed your booking.
Read the related policiesDo your prices include tax?
Prices are in Canadian dollars, with 13% HST added. Published rates are a guide; when you book online, the booking site shows the full price for your dates and party before you pay.
Read the related policiesDo you offer a seniors' discount?
Guests aged 65 and over receive a 10% discount on weekly cottage rentals in spring and fall. Contact us to confirm eligibility and whether it can be combined with another offer.
Read the related policiesIs there a minimum stay?
Summer cottage stays: weekly stays only, Saturday to Saturday. Spring and fall: 5 nights; arrive and depart any day.
The Executive Lake House in summer: weekly stays only, Saturday to Saturday. Outside summer: 5 nights; arrive and depart any day.
2027 season: the cottages from May 15 to the final checkout on October 24, and summer from June 26 to September 4. The Clubhouse is open year-round, subject to availability. A stay that includes any summer night follows the summer rule. Seasons after 2027 are not yet confirmed: ask us before making plans.
Read the related policiesDuring your stay
What are the check-in and check-out times?
Cottage check-in is from 4 pm; checkout is by 9:30 am.
Executive Lake House check-in is from 4 pm; checkout is by 10 am. Confirm the arrival arrangements for your particular house with the team.
Contact us before arrival for your accommodation’s directions, key collection and late-arrival arrangements. Ask in advance about early check-in or late checkout. Confirm the exact lake-house address and access to camp facilities before travelling.
Read the related policiesWhat should we bring?
Cottages do not supply bed linens, towels, kitchen cloths or soaps. Please bring your own.
The Executive Lake House supplies bed linens, pillows, towels and basic essentials. Check its listing for the facilities included with the house.
Read the related policiesCan friends visit us during our stay?
Please ask us before inviting day visitors. Guests and visitors together must stay within the accommodation’s approved maximum. Visits require our approval based on occupancy, and an additional occupancy charge may apply; confirm any charge with us first.
Each cottage has one parking space. Visitor parking is limited and first come, first served. The Executive Lake House lists free parking; contact us for its vehicle limit and for extra cars, trailers, large vehicles or EV-charging arrangements.
Read the related policiesCan we bring our dog?
We have a no-pets policy, with occasional exceptions for special circumstances. Contact us before booking to discuss a pet request and any conditions for your particular accommodation. A previous exception does not confirm a new request.
Pets are not allowed on our rental boats. Contact us separately about service-animal arrangements.
Please contact us about service-animal arrangements separately from ordinary pet requests. If you have allergy concerns or need accommodation details, discuss them with the team before booking. Please do not include medical documents in an open enquiry.
Read the related policiesIs smoking allowed?
Smoking is not permitted inside the cottages or the Executive Lake House, or near cottage gas tanks. Please put out cigarette butts safely in the outdoor containers provided.
Read the related policiesDo the cottages have Wi-Fi?
Our cottages have reliable Wi-Fi powered by Starlink. Contact us about coverage, connection support and your work or video-call needs before booking; the listings do not guarantee a connection speed. Ask the team for connection instructions during your stay.
Read the related policiesBoat rentals
Do I need a boating licence?
Our motorboat rental policy requires a copy of a valid boating licence and a signed Boat Rental Agreement before the rental. Contact the team to arrange this privately and confirm accepted proof and operator requirements.
Ask us about available paddle craft, single or tandem configuration, passenger limits, equipment and child-sized life jackets. Confirm which deposit, hold, agreement and operator requirements apply to your paddle rental.
Read the related policiesIs there a damage deposit on boats?
For motorboat rentals, a $500 hold is placed on your credit card from the first day of the rental. It is removed after the boat has been inspected and cleared for damage. Ask us about release timing and any damage or insurance terms.
Ask us about available paddle craft, single or tandem configuration, passenger limits, equipment and child-sized life jackets. Confirm which deposit, hold, agreement and operator requirements apply to your paddle rental.
Read the related policiesCan we water ski or go tubing?
Water skiing and tubing behind our rental boats are not allowed.
Read the related policiesCan we bring our own boat?
Docking is advertised for rental boats and boats brought by guests. Contact us first to confirm a suitable space, any charges, launch arrangements and trailer parking. Ask separately about docking at the Executive Lake House.
Read the related policiesHow do I reserve a boat?
Reserve a motorboat or pontoon from its page: our secure boat booking site shows availability and the price for your dates, and you book there. For a kayak, the canoe or a paddle board, contact us with your preferred craft, dates and rental duration. Ask about pickup and return times, shorter rentals, fuel, late returns and cancellation terms.
Read the related policiesStill have a question? Call or text (705) 752-2085, or email info@cozycampcottages.com.